Review monitoring for salons
To keep watch on your salon's reputation, you need to catch a complaint pattern before it spreads. Vela reads every new Google review of your salon, scores your reputation from 0 to 100, and alerts you when your rating slips, the same issue keeps coming up (a stylist, a wait, a booking mix-up), or new reviews go quiet. It is $39 a month for one salon, with a 7 day free trial.
Why it matters for a salon
A salon runs on trust and repeat clients. A few reviews about a rushed cut, a booking that fell through, or a cold front desk can quietly steer new clients to the shop down the street, and you may never hear the reason. Seeing the pattern the day it starts lets you have a quiet word with the team before it becomes your rating.
What Vela watches for you
- Your Google star rating trend, measured against your own baseline
- Complaint patterns: booking, wait times, results, front-desk service, cleanliness, pricing
- Sentiment shifts, which often move before the star rating does
- Urgent reviews that need your attention today
- A slowdown in new reviews, which can be its own early warning
Complaints salons hear most
When several reviews start saying the same thing, Vela surfaces it as a pattern so you can act on the cause, not just the symptom.
Common questions
How will I hear about a new review?
Vela checks continuously and sends you a specific alert when something changes, so you are not refreshing your Google page hoping nothing is wrong.
Does it watch each stylist?
Vela reads what your reviews are about and surfaces recurring themes. When several reviews mention the same name or the same issue, that pattern is exactly what it is built to catch.
I have more than one salon.
The Multi Location plan covers up to 10 locations for $99 a month, in one view. Business Network covers up to 30.
Will it message my clients or reply to reviews?
No. Vela never contacts your clients and never drafts replies. It watches and tells you the truth; you decide what to do.
See where your salon's reputation stands.
Vela watches your Google reviews continuously and tells you the moment your rating slips, a complaint pattern forms, or the mood shifts. Single Location is $39 a month, 7 days free, card required, cancel anytime.