Review monitoring for restaurants
To know when your restaurant's Google rating is slipping, you need something watching your reviews every day, not a monthly glance. Vela reads each new Google review of your restaurant as it appears, scores your reputation from 0 to 100, and alerts you the moment your rating drops, the same complaint shows up several times, or new reviews go quiet. For a single restaurant it is $39 a month with a 7 day free trial.
Why it matters for a restaurant
A restaurant lives and dies on its rating. A string of reviews about a slow kitchen, a wrong order, or one bad night can move your star average and cost you reservations within a week. Most owners find out too late, after the calls have already dropped. Watching the pattern as it forms is the difference between fixing a Tuesday problem on Tuesday and reading about it on Friday.
What Vela watches for you
- Your Google star rating trend, measured against your own baseline
- Complaint patterns: wait times, order accuracy, food quality, service, value
- Sentiment shifts, which often move before the star rating does
- Urgent reviews that need your attention today
- A slowdown in new reviews, which can be its own early warning
Complaints restaurants hear most
When several reviews start saying the same thing, Vela surfaces it as a pattern so you can act on the cause, not just the symptom.
Common questions
How fast will I know about a bad review?
Within minutes of Google indexing it. Vela checks for new reviews continuously, and the pace matches your plan, so an urgent one-star review reaches you the same day rather than at the end of the month.
Does Vela cover more than Google?
Today Vela watches your Google reviews, which is where most restaurant reputation lives. Yelp coverage is on the roadmap.
I run more than one restaurant.
The Multi Location plan covers up to 10 locations for $99 a month, with one view across all of them. Business Network covers up to 30.
Will Vela reply to reviews for me?
No. Vela is analytical, not generative. It tells you what is changing and why, and you decide how to respond. It never posts replies or messages on your behalf.
See where your restaurant's reputation stands.
Vela watches your Google reviews continuously and tells you the moment your rating slips, a complaint pattern forms, or the mood shifts. Single Location is $39 a month, 7 days free, card required, cancel anytime.